Requesting Entity: Bureau of Internal Revenue (BIR)
Issues Concern: Information and Communication Technology (ICT) Procurement
Whether the "Managed Contact Center Solutions" Project (Project) of the BIR may be categorized as "General Support Services" under the revised Implementing Rules and Regulations (IRR) of Republic Act No. (RA) 9184, otherwise known as the Government Procurement Reform Act.
It is incumbent upon the BIR, as the Procuring Entity (PE), to classify the procurement project it intends to undertake based on its needs. The subject procurement consists of a mix of goods, infrastructure project, or consulting service, it shall be considered a mixed procurement since the Project primarily involves the lease of contact center facilities, hardware and software that will be utilized to support its Contact Center's operations. An ICT procurement consisting of different components involving goods, infrastructure project or consulting service is regarded as a mixed procurement and the nature thereof is based on the primary purpose of the contract, which must be determined by the PE based on its identified needs and the best way by which these needs may be addressed, managed and satisfied.